TanahMae
Egelantiersgracht 57B
1015RD Amsterdam
The Netherlands
Info@tanahmae.com

Trade number: 98756478
VAT Number: NL005352256B66

Return Policy – TanahMae

Version 1.0 – November 2025

1. My Return Promise

I hope you love your handmade TanahMae ceramics.

However, if you’re not completely satisfied, you can return your order within 14 days of receiving it — no questions asked.

2. Eligibility for Returns

To be eligible for a return:

• Your item must be unused, undamaged, and in its original packaging if possible.
  
• You must notify me within 14 days of receiving the order that you wish to return it.
  
• After notifying me, you have another 14 days to send the item back.
  

Please note:

Custom-made or personalized items cannot be returned.

3. How to Return an Item

1. Email me at info@tanahmae.com with your order number and the item(s) you wish to return.
   
2. We will send you the return instructions and address.
   
3. Pack the items securely and include your name and order number inside the parcel.
   
4. Ship the return to me using a trackable shipping method.
   

Return shipping costs are your responsibility. I recommend using insured shipping, as we cannot be held responsible for lost parcels.

4. Refunds

Once I receive and inspect your return, I will notify you.

If approved, your refund will be processed within 14 days, using the same payment method you used for your purchase.

Shipping costs from your original order are not refundable.

5. Damaged or Faulty Items

If an item arrives damaged or defective, please contact me within 7 days of delivery with photos of the issue.

I’ll gladly replace the item or offer a full refund — whichever you prefer.

6. Exchanges

Because my ceramics are handmade and unique, I cannot guarantee identical replacements.

If you’d like to exchange an item, please contact me — I’ll help you find a suitable alternative.

7. Contact Me

If you have any questions about returns or refunds, contact me at:

📧 info@tanahmae.com

📅 Last updated: November 2025

Privacy Policy – TanahMae

Version 1.0 – November 2025

1. Who I Am

TanahMae

Egelantiersgracht 57B
1015 RD Amsterdam, The Netherlands
info@tanahmae.com

Chamber of Commerce (KvK): 98756478

VAT number: NL005352256B66 

TanahMae respects your privacy and handles your personal data carefully and securely. This Privacy Policy explains what information I collect, how I use it, and your rights under the General Data Protection Regulation (GDPR).

2. What Personal Data I Collect

When you visit my website or place an order, I may collect the following information:

• Contact details: name, address, email, phone number
  
• Order information: products purchased, payment method, delivery address
  
• Payment details: processed securely by the payment provider (I do not store your credit card or bank data)
  
• Communication: messages or emails you send to me
  
• Website usage data: collected via cookies or analytics tools (see below)
  

3. How I Use Your Data

I use your personal data only for the following purposes:

• To process and deliver your order
  
• To handle payments and refunds
  
• To send order updates and respond to questions
  
• To comply with legal obligations (e.g., tax records)
  
• To improve my website and customer experience

I do not sell, rent, or trade your data with third parties.

4. Sharing with Third Parties

I only share your data when necessary to provide our services, for example:

• Shipping companies – to deliver your order
  
• Payment providers – to process secure payments
  
• Website hosting / email provider – to operate my webshop and communications
  

These partners process data according to GDPR and only for TanahMae’s purposes.

5. Cookies and Analytics

My website uses small text files called cookies to improve functionality and analyse traffic.

Cookies help me understand how visitors use the site and allow the webshop to remember your cart or preferences.

You can disable cookies in your browser settings, but some parts of the site may not work properly without them.

6. Retention of Data

I keep your personal data only as long as necessary to provide my services and comply with legal obligations.

• Order and invoice data: stored for up to 7 years (as required by Dutch tax law).
  
• Communication and customer service data: deleted after 1 year.
  

7. Security

I take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

This includes SSL encryption, secure passwords, and limited access to personal data.

8. Your Rights

Under the GDPR, you have the right to:

• Access your personal data
  
• Correct inaccurate or incomplete data
  
• Request deletion of your data (“right to be forgotten”)
  
• Limit or object to data processing
  
• Request a copy of your data (data portability)
  

To exercise these rights, please contact us at info@tanahmae.com.

I will respond within 30 days.

9. Changes to This Policy

I may update this Privacy Policy from time to time.

The latest version will always be available on my website with the update date clearly shown.

10. Contact

If you have any questions or complaints regarding this Privacy Policy or how I handle your data, please contact us:

📧 info@tanahmae.com

If you believe your rights under the GDPR are being violated, you can also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

📅 Last updated: November 2025

Terms and Conditions – TanahMae

November 2025

1. Company Information

TanahMae

Egelantiersgracht 57B
1015 RD Amsterdam, The Netherlands
Email: info@tanahmae.com

Chamber of Commerce (KvK): 98756478

VAT number: NL005352256B66 

2. Applicability

These Terms and Conditions apply to all orders placed through the TanahMae online store (www.tanahmae.com) and to all agreements between TanahMae and the consumer.

By placing an order, you agree to these Terms and Conditions.

3. Products

All ceramics offered by TanahMae are handmade. Small variations in shape, color, or finish are part of the handmade nature of the product and are not considered defects.

I do my best to display each item as accurately as possible, but colors may vary slightly due to screen settings or lighting.

4. Prices and Payments

All prices are listed in euros (€), including VAT and excluding shipping costs.

Shipping costs are displayed during checkout.

Payment can be made securely via iDEAL or credit card.

Orders are processed and shipped only after full payment has been received.

5. Delivery

TanahMae ships orders within the Netherlands and internationally.

I aim to dispatch your order within 3–5 business days after payment.

Delivery times may vary depending on the destination.

TanahMae is not liable for delays caused by postal or courier services.

6. Right of Withdrawal (Cooling-off Period)

You have the right to cancel your order within 14 days after receiving it, without giving any reason.
After cancellation, you have another 14 days to return the item.

Return shipping costs are at your own expense.

Please use the original packaging whenever possible.

After receiving your return, the purchase amount will be refunded within 14 days via the original payment method.

Exceptions: Custom-made or personalized items cannot be returned.

7. Warranty and Complaints

Each product is crafted and checked with care.

If you receive a damaged item or something that does not meet your expectations, please contact me within 7 days via info@tanahmae.com.

I will work together to find a suitable solution.

The legal warranty applies in all cases.

8. Liability

TanahMae is not liable for indirect or consequential damages, such as loss of income or damage resulting from misuse of a product.

In any case, my liability is limited to the total amount of the order concerned.

9. Force Majeure

In cases of force majeure (such as natural disasters, strikes, transport disruptions, or pandemics), TanahMae is not obliged to fulfill the agreement for as long as the situation of force majeure continues.

10. Personal Data

TanahMae handles your personal data with care and in accordance with privacy legislation.

For more details, please refer to my Privacy Policy available at www.tanahmae.com/privacy.

11. Applicable Law

These Terms and Conditions are governed by Dutch law.

Any disputes shall be submitted to the competent court in Amsterdam, The Netherlands.

📦 Last update: November 2025

Questions? Contact me at info@tanahmae.com